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Fuck Euronet.

Fuck Euronet.

Euronet ATM’s are popping up all over the world. But they are a serious ripoff and you should stay away from them.

In the past couple of years, I have noticed ATM’s from the company Euronet popping up in many countries. ATM’s from this company are always located in places with many tourists and are easily visible. In many airports they have exclusive rights to operate ATM’s at the moment. 

Euronet ATM’s do in many ways look like regular ATM’s, but there is a problem. The fees that are charged by Euronet and the exchange rates that are give are really really bad. It varies from country t country how they work. It all comes down to how much they can get away with in each country, without breaking the law too much. If a country has a weak consumer protection law, then they will often make you lose about 15% of your money in fees and bad exchange rates if you use them.

I have done some research and some of the eastern European countries are especially badly hit by Euronet scams. I am writing these lines in Hungary, where they are everywhere. Not just at the ATM’s at the airport. Visiting Poland last month and did also notice them in many places there and noticed that the rates and fees there are terrible too.

Who is behind Euronet?

The company is not actually European as you might think. Euronet is from the small town Leawood in Kansas. The CEO is is a guy called Michael J. Brown. He has roughly 5600 employees scamming holiday makers for a living.

 

So if you are on holiday and need to draw money from your debit or credit card, then use the ATM’s that are inside regular banks. They are generally a lot more honest in dealing with this. There is no need to get ripped off by companies like this.

I decided to write this because I hate to see people getting ripped off when they travel. Hope you found this information helpful.

Nice travels without Euronet to everyone.

Claus.

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33 Comments

  1. Thanks for the warning, Claus. Back when I only traveled a few weeks per trip, I just brought money with me. Now that I”m away for much longer, I just withdraw money from ATMs. The 15% they charge is such BS. Most travelers aren’t usually aware of the charges deducted from their account, so this is good to know. I haven’t seen them here in Israel but I’ll keep on the lookout for those elsewhere.

  2. I can confirm this. I used one of these ATM’s situated at the airport in Copenhagen to withdraw Danish Crones (my currency was Euros) and later that day I googled the exchange rate and woops, in the end I payed around 10-12% more than I should have. 100% Rip- Off.

  3. Hi
    Just got stuck with Euronet doing a ridiculous conversion. I have an Australian Debit card. They did a Euro to Australian dollar to Euro conversion. Lost 44€ in the process

  4. We just used Euronet in Vienna and got ripped off $70 US because we weren’t paying close enough attention to the exchange rate. The receipt that we gott said “I have chosen not to use the MasterCard currency conversion process and agree that I will have no recourse
    against MC concerning the currency conversion or its disclosure.” Of course this is not true. I plan on complaining to MC although I realize it will be to no avail. So frustrating to be ripped off.

  5. Just got stung in Lisbon Airport. What a rip off.

  6. Totally agree. They are everywhere in Copenhagen, more in number than the genuine bank machines. I used a Monzo card so should have had my DKK converted by Monzo at the best rate. Foolishly (I was in a hurry) I accepted their rate for the conversion. Fortunately it was not a large amount, but they are a great big con. Avoid at all costs, literally.

  7. Thanks for the info I will definitely avoid using Euronet

  8. they’re in Porto Portugal too, everywhere!

  9. Thanks for the comments. Unfortunately I found out the hard way. They charge a conversion rate for Euro to Euro, assuming your own country as the origin denomination. Very dishonest system.

  10. I found out the hard way also, I had a new ‘Travelex Money Card’ loaded only as I believed with Euro, needing Euro cash urgently in Berlin the nearest ATM I could find late at night after arrival was a Euronet one displaying the MasterCard symbol of my Travelex Money card. It refused to pay out Euros direct stating that I must accept their conversion rate. At this point being new card and first use I took perhaps as the card had in error been loaded with Sterling and needing cash accepted the transaction. Aggh wrong — same as Wayne’s post above they charge conversion from Euro to Euro recognising prepaid card as issued in UK. On top of that Travelex added later their own ‘Purse Conversion Fee. of 5.7% so cost me 28 Euros to get 150 Euros in cash. Complaint now raised with Travelex and Mastercard — outcome pending.
    My next transaction was in a Banking Hall 150 Euros dispensed without problem zero charges and later check of account for card showed only the 150 Euros debited. So only Bank ATM’s for me now — shame on Euronet and the Mastercard / Travelex Systems for not adequately protecting or warning their Customers.
    Hope this post will help others to AVOID Euronet and some other non-Bank ATM’s.

  11. I can confirm this company is a rip off. Does anyone know of an official way to put in a complaint against the unlawful practice of charging exchange rates that are not in line?

    • Euronet is an American company from Kansas. This means that if you are in Europe, then you should complain to the lawmakers there, that Euronet is breaking the law.

  12. Used it four times in Lisbon airport , didn’t work, but they took 48rmb four times +12rmb for each transaction which didn’t take place. But in Amsterdam I used it again to withdraw €100 and only cost 779rmb +12rmb exchange fee

    • Hello Rutger, are you saying they charged you even though you did not follow through with the transaction? I think this happened to me. I started to get out of the transaction, there was a final prompt something like “take this exchange rate” with the right button which I had realized was a rip, or “accept the risk that the rate may change” on the left, which I took as walking away from the transaction. I didn’t receive any money or a receipt unless I somehow missed this after taking my card..and yet am missing $150 from my bank account.I want a refund but am fearing that they will not do so…

  13. Catharina Hanson

    A total rip off. Stay away.

  14. Catharina Hanson

    Rip off. Stay away and watch out for these ATM’s. Theyare all over the airports in Europe.

  15. I can confirm the above reports. I’m from the UK and Visited Rethmnyo in Crete yesterday, used one of their ATM’s – they are everywhere on Crete – to withdraw 40 Euros, from my Revolut (internet bank) Mastercard, which ONLY held Euro’s. When the screen showed a truly uncompetitive conversion rate for EUROS to EUROS – how does that work?!!!! – I decided to hit the “Decline conversion rate” button, but the conversion went ahead anyway!!! and spewed out two, very expensive 20 Euro notes. The receipt the ATM issued was as good as useless, all it showed was the transaction value (40 Euros) and the date. No information whatsoever about the conversion rate or any useful information.

    So yes, definitely avoid these scam ATM’s and as others have advised, ONLY use ATM’s attached to Banks.

    Also, a little naming and shaming probably wouldn’t go amiss either.

    These ‘stand-alone’ ATM’s are usually located on a retailer’s property – either in their wall, or freestanding, outside on the front of their premises. Obviously, the business owner is on a deal whereby they receive some form of kickback/commission/transaction fee, for allowing Euronet to site their machines on their premises, and every time the ATM is used. So, I suggest it is ‘politely’ pointed out to them that their customers – that’s you and me – are getting ripped off by Euronet. And adding insult to injury, when their customers are spending their ‘expensively acquired’ cash, in the owner’s business – if you get my point!!

    Of course, another ‘direct action’ option, might be to superglue the card, cash and receipt slots, thus rendering them inoperable – albeit temporarily. This will cause some irritation to the business owner. Rightly so in my opinion. Making money out of potential patrons of their business or service, in such an unethical way, is not a good way to build customer goodwill. Neither will such a tacky, money-grabbing business model, encourage referrals to other potential customers. Very short-sighted.

    Just make sure you’re not being filmed whilst in the act!!!

  16. I almost got ripped off by them in Italy, but noticed that the exchange rate was too high…. decided to Google it before making a decision and found your article, confirming that I was not being overly paranoid for no reason…. Thank you for taking the time to warn other travelers!!

    • My pleasure Lara. This blog is first of all created in order to help fellow travelers with tips and advice. Greetings from Bosnia, where I am traveling at the moment.

  17. Steven Sparks

    4 times italy… Rome airport, Capri, Praiano

  18. These machines are now ubiquitous on the Costa del sol. When initially they arrived here you were not charged for taking out euros but the sterling conversation rates were awful. Now to discourage those of us who have Santander zero accounts or Halifax clarity cards a fee of 1.95 euros is applied if you refuse their extortionate mark-up. Avoid and use the cash machines of reputable banks

  19. Steve Schroer

    Ich verstehe das Problem wohl nicht so ganz: Euronet gibt bei Kredit- und Debitkarten die auf Euro lauten keinen “1:1 Wechselkurs”? Das wäre ja wirklich kriminell!? Oder habe die Betroffenen die DDC-Option (DirektCurrencyConversation) bewusst/unbewusst gewählt, die bei Karten aus dem Euroraum für Euroabhebungen gar nicht angeboten werden sollte/dürfte.
    Ich habe vor 7 Tagen 200€ bei einem Euronet-ATM in Buggiba/Malta abgehoben, mit einer “deutschen” Visa-Karte von der DKB. Es wurden dabei weder DCC angeboten noch Gebühren erhoben!
    Vielleicht sollte man darauf hinweisen, das dieses Problem bei Visakarten von deutschen Direktbanken, die weltweit (zumindest europaweit) kostenlose Bargeldauszahlungen versprechen, keine Gebühren genommen werden, wenn man nicht in die DDC-Falle tappt!?
    Sollte ich das Problem nicht ganz erfasst haben, bitte ich um Aufklärung.

  20. Philip Gebhardt

    Yep .. got a terrible exchange rate from Euronet ATM on Valtos Beach near Parga It was interesting that it said ‘receipt not available’ I reckon this is to guard against complaints.

  21. I used Euronet in Lisbon and got a very good rate. There is one important thing to know.
    Once you select the amount you want to withdraw, Euronet will ask if you want the money “with conversion” or “without conversion”. Select WITHOUT CONVERSION.
    ‘With conversion’ means Euronet does the conversion. ‘Without conversion’ means your home bank or credit card company does the conversion. It is cheaper for your home bank to do the conversion.
    Most people select ‘with conversion’ as that seems like the obvious answer “of course I want my money converted”. But select “without conversion” and you will get the foreign currency with your bank doing the exchange.
    Once you select “without conversion”, Euronet will then ask: “are you sure”? Select yes.
    In Portugal there are 2 ATM companies, Multibanco and Euronet. I use Euronet because MB has a 200 euro limit per transaction while Euronet allows me to withdraw 500 euros.
    Hope this helps.

    • Even if you use Euronet without conversion it’s still a very bad deal, because of the high fees they charge. I have the with and without conversion fee thing covered in another post. But Euronet does not just give you a bad rate. They also have massive fees beside the bad rate. So even if you change without conversion, you still get a really bad deal with Euronet.

  22. Benjamin Weiser

    There is a high possibility to get ripped of, as they offer you a “fixed” exchange rate(DynamicCurrenyConversion/DCC), which in my case would have been 25€ higher than the usual exchange rate. However, you can either accept this “fix” rate and click the right button, or you can denie it by clicking the left button (as it was in my case). I denied and got charged by the usual rate.
    However, I personally am gonna avoid Euronet in the future.

  23. Very good article. I was looking for a map with Euronet ATM’s in Greece, because tomorrow i’ll be there and a friend of mine just told me that he was ripped by a local ATM in Thassos 🙂

    So I told him that I will help him with some pocket cash, but I have to find an Euronet ATM first :))… For some reason I can’t find a map on Euronet site, who knows why!

    You have to trust me, I’m not a stupid traveler and I always think twice before I decide financial things, but this Euronet guys are pretty slick! I’ve never heard about conversion fee to the same currency and I was a bank employee for a few years. If I didn’t pay attention to this info, I think I could be their next sucker.

    I use a Raiffeisen Bank CC issued in Romania and always had reasonable exchange rates. This year I thought it will be better if I will get a Libra Bank CC Euro currency, exclusively for vacation purposes.

    When they’re give you the sale pitch, the zero travel fee it’s on top of the list. Nothing about the conversio fees :))

    If you ask me about Euronet so far, I can say that for more It’s been a pleasure so. For more than a year I use a Romanian currency debit card and there is no ATM fee whatsoever as long as I use Euronet ATM’s in Romania. So I’m doing that heavily.

    After I’ve done reading this article and the comments, I was sure that my friend was fucked exactly by the Euronet :)) and I don’t need to search for they’re fraudulent network. 🙂 I have a smyle on my face!

    Thenk you!

  24. These ATM’s are everywhere in Crete. Before we set off on our travels we visited the UK post Office and bought a Post Office prepaid MasterCard and loaded the card with 1000 euros. 10 days into our holiday and we noticed that our balance was lower than what we expected (using the PostOffive travel card mobile app). Not understanding the transactions we contacted the Post Office customer service team who kindly informed us we had been ‘scammed’ and hit with DCC charges. Here is a breakdown of our transactions:

    250 euro withdrawal – actual cost 278 euros
    100 euro withdrawal – actual cost 117 euros
    100 euro withdrawal – actual cost 112 euros
    200 euro withdrawal – actual cost 220 euros

    I will be complaining to the Post Office and MasterCard when I return home, yes they don’t own these Euronet ATM’s but they should be doing more to protect and warn their customers

    🤪

    • Hi Shane,

      We had an almost identical experience to you in Mallorca last week. I reckon I lost around £100 due to the dodgy exchange rates on the Euronet ATM outside our hotel. We were also using a Post Office prepaid Mastercard and because it was loaded with Euros, I didn’t think the exchange rate would apply. It seems as though the ATM was converting the Euros to GBP and back to Euros – I am absolutely fuming! I was prepared to pay the transaction fee, which I though was fair enough, but to be stitched up unnecessarily by the DCC is totally out of order. I suspect that because I “accepted” the exchange offered by the ATM I don’t have a leg to stand on. Please let us know how you get on with your complaints – I am also keen to make a formal complaint as this seems to be legalised fraud….

      Cheers.

  25. wish I’d read all this before! Just been ripped for 50quid by Euronet in Siracusa. feel a bit sick. wasn’t aware its so easy to mislead. am very wary now.

  26. Have been to Tenerife and this ATM were all over the place. I debited Euro 70 and did not get warning message and was charged 2.99 Euro by Euronet ATM. On top of that bank charge transaction fees. Total fees around 10%. Is there any law on this loot and scam?

  27. Like others got taken by Euronet in Florence. Paid over 50 Euro to get 200. Lesson learned. I sent a complaint to the company but don’t expect a reply.

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